Terms of service

Last updated: August 17, 2026

Welcome to Second Surface. These Terms of Service govern your use of the Second Surface website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About Second Surface

Second Surface is an online retailer of desk mats and related desk accessories.

Throughout this website, the terms "we", "us", "our" and "Second Surface" refer to Second Surface. The terms "you" and "customer" refer to the person accessing our website or purchasing our products.

2. Products and Product Information

We make every effort to ensure that product descriptions, images, dimensions, colours and other information displayed on our website are accurate.

However, slight variations may occur between the product displayed on your screen and the physical product due to differences in screen settings, lighting, printing and manufacturing processes.

Product availability is subject to change without notice.

We reserve the right to discontinue or modify products, designs, specifications or pricing at any time.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR).

The applicable product price and shipping charges will be displayed during checkout before you complete your purchase.

We reserve the right to change product prices at any time. Such changes will not affect orders that have already been confirmed.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected product(s).

An order is considered confirmed once we have successfully received your payment and issued an order confirmation.

We reserve the right to cancel an order in circumstances including, but not limited to:

  • Product availability issues
  • Pricing or listing errors
  • Suspected fraudulent or unauthorized transactions
  • Incorrect shipping information
  • Circumstances beyond our reasonable control

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

5. Payments

Payments are processed through our authorized third-party payment service providers.

We do not directly store your complete credit/debit card or other payment credentials on our servers.

By completing a transaction, you confirm that you are authorized to use the selected payment method.

6. Shipping and Delivery

We ship orders to serviceable locations within India.

Estimated delivery timelines are provided for guidance and may vary depending on the destination, courier service, weather, operational disruptions and other circumstances beyond our control.

Once an order has been handed over to the shipping carrier, delays caused by the carrier are outside our direct control.

Please ensure that the shipping address, phone number and other delivery details provided during checkout are accurate.

For more information, please refer to our Shipping Policy.

7. Returns, Refunds and Cancellations

Our return, refund and cancellation terms are described in our Returns & Cancellation Policy.

By placing an order, you acknowledge and agree to those terms.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.

8. Intellectual Property

All content available on the Second Surface website, including but not limited to:

  • Brand name and logo
  • Product designs
  • Artwork
  • Product photographs
  • Graphics
  • Website design
  • Text and written content

is owned by or licensed to Second Surface unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without our prior written permission.

9. Website Use

You agree not to use our website:

  • For any unlawful purpose
  • To attempt to gain unauthorized access to our systems
  • To interfere with the operation or security of the website
  • To submit false or misleading information
  • To engage in fraudulent transactions

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

10. Third-Party Services

Our website may use third-party services, including payment gateways, shipping providers, analytics services and other technology providers.

Your use of such services may also be subject to the terms and policies of those third parties.

11. Limitation of Liability

To the extent permitted by applicable law, Second Surface will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with the revised "Last updated" date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:
Second Surface
Website: www.secondsurface.in
Email: contact@secondsurface.in