Shipping policy

Last updated: August 17, 2026

At Second Surface, we aim to process and ship your order as quickly as possible while ensuring that your desk mat reaches you safely.

1. Shipping Availability

We currently ship across India, subject to courier service availability for the delivery address provided at checkout.

Some remote or restricted locations may have limited courier availability.

2. Order Processing

Orders are generally processed and handed over to our shipping partner within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During product launches, sales, holidays or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

3. Delivery Time

Once your order has been shipped, delivery generally takes approximately:

3–7 business days, depending on the destination and courier service.

Remote and certain non-serviceable areas may require additional time.

Delivery timelines are estimates and are not guaranteed, as they may be affected by courier delays, weather conditions, public holidays, operational disruptions or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout based on the delivery location and order details.

From time to time, Second Surface may offer free shipping, discounted shipping or other shipping promotions. Any such offer will be subject to the terms specified at the time of the promotion.

5. Order Tracking

Once your order has been shipped, you will receive tracking information through the contact details provided during checkout, where tracking is available.

You can use the tracking information to monitor the status of your shipment.

6. Incorrect Address or Contact Information

Please carefully check your delivery address, pincode and contact number before completing your order.

Second Surface is not responsible for delivery failures or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you realize that you have entered incorrect information, please contact us as soon as possible. We will try to assist if the order has not yet been shipped.

7. Delayed or Lost Shipments

Once an order has been handed over to the courier, delivery is handled by the respective shipping partner.

If your shipment is significantly delayed, appears to be lost, or the tracking information indicates an issue, please mail us at contact@secondsurface.in with your order number.

We will coordinate with the shipping partner to investigate the shipment and determine the appropriate resolution.

8. Damaged Shipments

We carefully pack our products before dispatch.

If your package appears to be significantly damaged when delivered, please take photographs of the package and product and contact us at [your email] as soon as possible.

For more information regarding defective, damaged or incorrect products, please refer to our Returns & Cancellation Policy.

9. Delivery Attempts

Our shipping partners may make multiple delivery attempts depending on their operational policies.

Please ensure that someone is available to receive the shipment and that the provided phone number remains reachable during the delivery period.

If an order is returned to us because of repeated failed delivery attempts, incorrect address details, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply if the order needs to be shipped again.