Refund policy
Last updated: [17/08/26]
At Second Surface, every desk mat is inspected and packed carefully before being shipped. Since our products are made and prepared specifically for sale, we currently do not accept returns or cancellations once an order has been placed.
Order Cancellations
Orders cannot be cancelled once they have been confirmed/processed.
If you need to make a change to your order, please contact us as soon as possible after placing the order. We will try to accommodate your request if the order has not yet been processed or shipped.
Returns & Exchanges
We currently do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or any other personal preference.
Please carefully check the product size, design, and other details before placing your order.
Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged during transit
- Defective or has a manufacturing defect
- Different from the product you ordered
Please contact us within 48 hours of delivery at contact@secondsurface.in
For verification, please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging it arrived in
- A short description of the issue
If the issue is verified, we will determine the appropriate resolution, which may include a replacement or refund.
Please do not discard the original packaging until the issue has been resolved.